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SmartCemic Wellness · plans for every routine

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How Can We Help?

Answers to common questions about SmartCemic.

Getting Started

2 questions
How do I get started?

SmartCemic works in your browser and in the Android app, with one account for both:

  • Create your account at smartcemic.com/register
  • Sign in on the web, or in the SmartCemic app from Google Play
  • Log your first entries on the Today page
  • Optionally connect a health app you already use from Sources
Do I need a device to use SmartCemic?

No. You can log entries yourself or connect a health app you already use. The QESA device is in development and is not yet available to order.

Account & Billing

2 questions
Which subscription plan is right for me?

Plus: Health app sync, unlimited history, trends and data export.

Pro: Everything in Plus, with AI analysis and clinician-ready reports.

Both come with monthly or annual billing; current prices are at smartcemic.com/pricing. Your plan belongs to your SmartCemic account, so it carries across the web and the apps. Enterprise plans are available on request.

Can I cancel my subscription?

Yes, at any time, where you subscribed: the App Store or Google Play subscription settings on your phone, or your PayPal account for web subscriptions. Your plan stays active until the end of the period you have paid for, and payments already made are not refundable. See our Terms for details.

Sharing With Your Doctor

6 questions
How do I share my health data with my doctor?

Go to Settings → Data Sharing and enter your doctor's email address. They'll receive a verification email. Once they verify, go to Reports, tap the Share button on any report, select your doctor, and send. They'll receive a secure, time-limited link to view the report.

Is my health data secure when shared?

Yes. Recipients must verify their email before receiving any data. All shared reports use encrypted, time-limited links that expire after your chosen period (24 hours to 7 days). Every access is logged. You can revoke any provider's access instantly from Settings.

How many providers can I share with?

You can add up to 10 recipients including doctors, specialists, nurses, caregivers, and family members. Each one must verify their email address independently.

Can my doctor download or forward my data?

Shared reports are displayed as view-only web pages with a digital watermark showing the recipient's email. The links cannot be forwarded: each access is tied to the specific token sent to that recipient. Screenshots are possible but watermarked.

How do I revoke a provider's access?

Go to Settings → Data Sharing. Click Revoke next to any provider to immediately stop their access. Previously shared report links will continue to work until they expire, but no new data can be shared. You can also remove the provider entirely.

What if my doctor didn't receive the verification email?

Go to Settings → Data Sharing and click Resend next to the pending provider. Ask your doctor to check their spam/junk folder. The email comes from SmartCemic with the subject line containing your name. Verification links expire after 7 days. You can resend once per hour.

Measurements & Accuracy

2 questions
How accurate is SmartCemic?

In prototype feasibility testing against an FDA-cleared glucometer, the SmartCemic glucose prototype reached a MARD of 7.61%, within the ISO 15197:2013 threshold. Clinical validation is underway.

Important: Do not use SmartCemic readings for insulin dosing decisions. Always confirm with laboratory tests for medical decisions.

Can I use this for insulin dosing?

No. SmartCemic is NOT approved for insulin dosing or diabetes treatment decisions. It is intended for general wellness and informational purposes only.

Always consult your healthcare provider for diabetes management decisions. SmartCemic is for wellness tracking only.

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